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Terms & Conditions

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Golden Valley Events Ltd 12 Coldwell Lane, Kings Stanley, Stonehouse, Gloucestershire, GL10 3PS Company Registration No: 16517553

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1. Definitions

  • "The Company" means Golden Valley Events Ltd, trading as Golden Valley Events & Marquees.

  • "The Hirer" means the person or organisation hiring equipment from the Company.

  • "The Equipment" means the stretch tent(s), matting, furniture, lighting, and any other items supplied by the Company as part of a booking.

  • "The Period of Hire" means the time from completion of installation by the Company to the point the Company returns to begin de-rig and collection.

By accepting a quote and/or paying a deposit, the Hirer is deemed to have read and accepted these Terms & Conditions in full.

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2. Site Conditions and Access

The Company's quotation assumes:

  • Suitable vehicle access to the site for delivery, installation, and collection.

  • Sufficient space around the tent for guy ropes and pegs (typically at least 2m clearance beyond the tent's footprint).

  • Ground firm enough to take stakes (typically around 900mm in length). Where ground conditions are unsuitable, the Company may need to provide alternative ballasting or fixings at the Hirer's additional expense.

  • No underground services beneath the area where stakes are required, unless the Hirer has given the Company written notice of their exact location in advance.

It is the Hirer's responsibility to check for underground services (including with the landowner, if different from the Hirer) before the installation date. The Hirer indemnifies the Company against damage to underground services and any resulting loss, except where caused by the Company's negligence.

The Company reserves the right to decline installation, or to charge an additional fee, where site conditions on the day differ materially from what was described at the time of booking.

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3. Payment

  • A 50% deposit is required to secure the booking, with the balance due prior to the event date as set out in the invoice.

  • Prices shown in any advertising or website material are indicative and do not constitute a binding offer; only the figures on the quotation accepted by the Hirer, and the invoice subsequently raised by the Company, are contractual.

  • A booking is only confirmed once the quotation has been accepted by the Hirer and the deposit has been received.

 

4. Insurance, Loss, and Damage

  • The Hirer must hold their own event/public liability insurance covering the Period of Hire, and must provide evidence of this to the Company on request. The Company can recommend providers such as www.marqueeinsurance.co.uk if the Hirer does not already have cover in place.

  • From the moment the Company completes installation until the Company returns to begin de-rig, the Hirer is fully responsible for the safe custody of all Equipment on site — including the stretch tent, matting, furniture, and any accessories — whether owned or hired in by the Company.

  • The Hirer must reimburse the Company in full for any loss, theft, or damage to the Equipment during the Period of Hire, beyond fair wear and tear, regardless of cause, unless the loss or damage is proven to result from the Company's own negligence.

  • The Hirer should inspect the Equipment on installation and notify the Company immediately of any shortfall, incorrect items, or pre-existing damage — otherwise the Equipment is deemed to have been received in good order.

 

5. Cancellation and Postponement

  • If the Hirer cancels a confirmed booking for any reason, the deposit paid is non-refundable.

  • Where cancellation occurs within 30 days of the event date, the Hirer is liable for the full remaining balance in addition to the forfeited deposit, to cover costs already committed by the Company.

  • Postponements will be accommodated free of charge where reasonable notice is given, subject to availability; new hire charges may apply if the rescheduled date falls in a different pricing period.

  • If the Company is unable to fulfil a confirmed booking, any deposit and payments made by the Hirer will be refunded in full.

 

6. The Hirer's Responsibilities

  • Providing a clear site plan or having someone present to direct where the Equipment should be installed. Without this, the Company will install where it judges best, and repositioning afterwards may incur an extra charge.

  • Obtaining any permits or permissions required from landowners or local authorities.

  • Ensuring the site is clear, clean, and accessible before the Company's installation crew arrives.

  • Not entering the tent until the Company confirms installation is complete, and not tampering with the structure, rigging, or any Equipment.

  • No naked flames, gas or charcoal barbecues, patio heaters, or other unapproved heat sources under or near the tent without the Company's prior written consent.

  • No fireworks within 30 metres of the stretch tent.

  • No climbing on the tent structure.

  • No bubble machines, smoke machines, or confetti cannons under the tent without prior agreement, as these can permanently stain or damage the fabric.

  • Ensuring the tent and surrounding area are cleared of tables, décor, and rubbish ahead of the agreed de-rig time.

The Hirer indemnifies the Company against any loss, damage, or injury arising from the Hirer's breach of these responsibilities or negligence, save that the Company's total liability under this contract shall not exceed the total hire charge paid.

 

7. The Company's Responsibilities

The Company will install the Equipment on or before the agreed installation date/time, and will return to dismantle and remove it on or after the agreed de-rig date/time. Installation and de-rig labour is included in the quoted price unless stated otherwise. Company crew will not remain on site throughout the Period of Hire unless separately agreed.

 

8. Adverse Weather

Stretch tents are flexible structures designed to move with wind, but safety comes first:

  • The Company monitors forecast wind speed and direction and may delay installation or de-rig, or advise evacuation of the tent, where conditions pose a safety risk.

  • In sustained winds of 45mph or above (or lower, at the Company's discretion based on the specific site), the Hirer must ensure the tent is evacuated immediately.

  • The Company is not liable for delays, alterations to a booking, or an inability to install/dismantle on schedule where this results from weather conditions beyond its control.

 

9. Force Majeure

The Company will make every reasonable effort to fulfil a booking, but is not liable for failure or delay caused by circumstances beyond its reasonable control, including but not limited to extreme weather, fire, flood, strikes, civil disturbance, or restrictions on fuel, power, or transport.

 

10. Photography

The Company may photograph or film its own Equipment on site for portfolio and marketing purposes. On private property, the Company will ask the Hirer's permission first; on public sites, the Company reserves the right to do so without separate consent. Any such images remain the Company's property.

 

11. Liability to Third Parties

The Company is not responsible for, and the Hirer indemnifies the Company against, claims for injury, loss, or damage to third parties or their property arising from the hire, except where proven to result from the Company's negligence or faulty equipment. Any such claim must be notified to the Company in writing promptly for assessment.

 

12. General

  • These Terms & Conditions are governed by the laws of England and Wales.

  • A contract is only formed once a deposit has been received and a quotation accepted in writing. If the Company is unable to fulfil the booking, any deposit paid will be returned in full.

  • The Company will handle the Hirer's personal data in accordance with its Privacy Policy and UK GDPR.
     

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